Getting help

Start with Troubleshooting and the search box at the top of this page.

If you still need help, contact us at support@fusionterm.com with:

1. Your FusionTerm version — at the bottom of Settings.
2. What you did and what happened, with the exact message you saw (a screenshot helps).
3. The server log around that time:

   docker logs --since 30m fusionterm
   

   Look through it first and remove anything you don't want to share.

Never send passwords, private keys, license keys you don't want to share, or your data volume. We'll never ask for them.

Customers on paid plans get email support; Enterprise customers get priority support.